Oceanic Oatcakes Terms and Conditions
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Vegetarian Society Approved

Fresh...

What’s in them?

 

Only 3 ingredients:-

-Scottish oatmeal

-Oceanic water (containing natural sea salt) - collected from open sea, a few miles from where Atlantic and North Sea merge at Muckle Flugga (most northerly point of UK), then sterilised and filtered.

-Vegetable oil (rapeseed and palm oil, sourced from a member of RSPO (Roundtable on Sustainable Palm Oil), an organisation seeking to preserve the environment and protect animal species like orangutans and tigers.

What’s not?

No wheat - No additives of any kind - No hydrogenated oil

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Delicious...

Terms and Conditions

Sandisons (Unst) Ltd
Terms and Conditions

All items supplied by Sandisons (Unst) Ltd, or Skibhoul Bakery, by mail order, are governed by the Sale of Goods Act 1994, and other related Consumer Legislation. As Shetland is, by default, a part of Scotland, it is the interpretation of this law by the Courts of Scotland that is applicable.

None of our terms and conditions will affect your Statutory rights as a consumer, but to clarify some points, we will endeavour to supply our products as follows:

1 Consignments will be sent by Royal Mail Parcelforce Standard delivery, and you should expect delivery within a week of us receiving your order.
2 We do not anticipate supplying by mail order outside the UK.
3 Internet orders will be confirmed by email.
4 If there is a delay in receiving your order, the most likely causes are bad weather delaying shipping services from Shetland, or the products are not on the shelf. These will be sent as soon as available.
5 If other unforeseen circumstances are expected to cause a delay, we will try and contact you. If you do not receive what you believe you ordered, or the supply is overdue, please contact us immediately. We are as prone to making a mistake, or shredding your details, as any computer.
6 All products will have at least 3 months shelf life, and will comply with all food standard regulations.
7 Any items that are sold as ‘wheat free’, such as our oceanic oatcakes, will have no wheat in the ingredients. However, the use of wheat in the bakery will mean that microscopic particles will be found by a scanning electron microscope.
8 As we batch in small quantities, there will be small variations in texture, colour and content with each batch. We hope this adds to your enjoyment of the products.
9 If you have an insatiable craving for an unobtainable flavour, and can consume a commercial quantity, we may be able to help.


Contact us:
by phone 01 957 711 444
email sandisons.unst@btinternet.com
post to Sandisons (Unst) Ltd,
Northside,
Baltasound,
Shetland,
ZE2 9DS.

If phoning, mentioning ‘oatcakes’ will help us to focus your call.

Return Policy

Sandisons (Unst) Ltd
Returns Policy

1 If the items supplied do not meet with your approval, please contact us, and we can see what is the most practical solution.
2 In many cases, either refunding your payment, or sending a replacement, will be the most appropriate solution.
3 In most instances it will not be economic to return the whole consignment, but if there is a quality issue, we would probably like to have a single pack returned in a Jiffy bag. We will reimburse expenses.
4 Please tell us of any problems with packaging, delivery, breakages, as it is the only way we can refine our mail order service. Even better if your critical comments come with a repeat order!


Contact us:
by phone 01 957 711 444
email sandisons.unst@btinternet.com
post to:

Sandisons (Unst) Ltd,
Northside,
Baltasound,
Shetland,
ZE2 9DS

Privacy

Sandisons (Unst) Ltd
Privacy Policy

The framework of privacy laws are the Data Protection Act 1998, and the Privacy and Electronic Communications Act 2003, which, we confess, we have never actually read.

Under these Acts, personal data must be held securely, and can only be used within our business. It cannot be used by, or sold to, a third party without your consent. Our default assumption is that you would not consent.

However, it is impossible to trade legally, issue invoices, make VAT returns and comply with other Statutory and Regulatory matters without collecting some information, and storing it on a computer. HMRC require this type of company data to be held for 7 years, in case of a taxation review.

From a business perspective, we will additionally have some management breakdown of product sales, so we can usefully review what is popular and where to advertise. These databases will not contain private information.

We also have to be mindful that in the event of a product recall, or rising sea-level flooding the bakery, we may wish to get in contact with you quickly. In this instance, internet buyers will be contacted by the email address used for purchasing; and telephone sales by the phone number used for ordering. We will not use these contacts for sales promotion or customer surveys.

In summary, we will normally retain your name, address, and either phone number or internet address. If you want to ensure that this information is up-to date, please contact us. We have no links to Credit Reference agencies.

Internet monetary transactions are through a third party account, so we have no access to your Bank details.

Phone orders may be paid by the normal Debit or Credit cards. In this case, our card reader prompts us with the questions to ask, which validate the card user. These card details will not be kept by us, and the customer card receipt will be forwarded with your receipted invoice.

In disposal of computers that may hold any personal data, the data storage will be either wiped or rendered unusable, so the information cannot be retrieved on recycling computer components.

And finally, we would like to thank you for visiting our website. It seems that we cannot prevent this visit being recorded by your computer, and in future, if the Government has its way, by the Home Office.

If you are anxious about our Privacy Policy, or can see omissions, please contact us, and we will try and remove any ambiguity. The phone calls are not recorded!!